You can raise your service level by creating a support ticket: https://tietokettu.net/submitticket.php
Service Levels (SLA)
Service Level 1 (Free)
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Standard for all customers
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Normal customer service hours (9 AM to 5 PM, Monday to Friday)
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Phone support from 9 AM to 5 PM (Monday to Friday)
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Fault reporting service available via phone 24/7
Service Level 2 (€20/month)
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Extended hours from 9 AM to 9 PM (Monday to Friday)
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Available weekends from 9 AM to 9 PM
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Your ticket will be processed within 48 hours!
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Phone support from 9 AM to 9 PM (Monday to Sunday)
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Fault reporting service available via phone 24/7
Service Level 3 (€100/month)
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24/7 phone support
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Fault reporting service available via phone 24/7
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Includes weekends!
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Your ticket will be processed within 24 hours!
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Phone support (including overnight)
